At crowdwin, your privacy is not an afterthought — it is a core part of how we build and operate our platform. This Privacy Policy explains exactly what personal information crowdwin collects from Filipino players, how we use it, who we share it with, and what rights you have under Philippine law. We believe you deserve to know.
Six ways crowdwin protects your personal data every single day
crowdwin fully complies with Republic Act No. 10173, the Data Privacy Act of 2012, and all implementing rules issued by the National Privacy Commission (NPC). Your data rights as a Filipino citizen are respected and upheld at every step.
Every piece of data transmitted between your device and crowdwin's servers is protected by industry-standard SSL/TLS encryption. Your login credentials, payment details, and personal information are never transmitted in plain text.
crowdwin does not sell, rent, or trade your personal information to third-party marketers or data brokers. Your data is used solely to operate and improve the crowdwin platform and to comply with our legal obligations under PAGCOR and Philippine law.
crowdwin collects only the personal data that is strictly necessary to provide our services, verify your identity, process transactions, and comply with regulatory requirements. We do not collect data for its own sake.
crowdwin retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by Philippine law and PAGCOR regulations. When data is no longer needed, it is securely deleted or anonymized.
You have the right to access, correct, delete, and port your personal data held by crowdwin. You can exercise these rights at any time by contacting our Data Protection Officer. crowdwin will respond to all data rights requests within the timeframes required by Philippine law.
crowdwin ("crowdwin," "we," "us," or "our") is the operator of the online gaming platform accessible at crowdwin.vip. crowdwin is the data controller responsible for the personal information collected through this platform. We operate under the regulatory framework established by the Philippine Amusement and Gaming Corporation (PAGCOR) and comply with all applicable Philippine data protection legislation.
This Privacy Policy applies to all personal data collected from registered players, prospective players, and visitors to the crowdwin website. It should be read together with our Terms and Conditions, which are incorporated herein by reference.
Data Controller: crowdwin | Platform: crowdwin.vip | Jurisdiction: Republic of the Philippines | Regulatory Framework: Data Privacy Act of 2012 (RA 10173), PAGCOR regulations, Anti-Money Laundering Act (RA 9160 as amended).
crowdwin collects the following categories of personal data, limited to what is necessary for the purposes described in this Policy:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, government ID number, nationality | Account registration, KYC verification, age verification (21+) |
| Contact Data | Email address, mobile number, residential address | Account communications, transaction notifications, support |
| Financial Data | GCash account name, bank account details, transaction history, deposit and withdrawal records | Payment processing, AML compliance, fraud prevention |
| Gaming Data | Game history, wager amounts, win/loss records, session duration, bonus usage | Service delivery, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser type, operating system, login timestamps | Security, fraud detection, platform optimization |
| Communications Data | Customer support chat logs, email correspondence, feedback submissions | Support delivery, quality assurance, dispute resolution |
| Marketing Preferences | Opt-in/opt-out status for promotional communications | Sending relevant offers and promotions where consented |
crowdwin does not collect sensitive personal information (as defined under RA 10173) beyond what is strictly required for identity verification and regulatory compliance. We do not collect biometric data except where required by PAGCOR-mandated KYC procedures.
The majority of personal data crowdwin holds is provided directly by you when you:
When you access the crowdwin platform, certain technical data is collected automatically through cookies, log files, and similar tracking technologies. This includes your IP address, device identifiers, browser type, pages visited, and session duration. This data is used for security monitoring, fraud detection, and platform performance analysis.
crowdwin may receive personal data about you from the following third-party sources:
crowdwin uses your personal data for the following purposes:
Marketing Opt-Out: You may withdraw your consent to receive marketing communications from crowdwin at any time by updating your account preferences or by contacting our support team. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal.
Under the Data Privacy Act of 2012, crowdwin processes your personal data on the following legal bases:
crowdwin does not sell your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
⚠️ International Transfers: Where any of the above recipients are located outside the Philippines, crowdwin ensures that appropriate safeguards are in place to protect your personal data in accordance with the Data Privacy Act of 2012 and NPC guidelines on cross-border data transfers.
Cookies are small text files placed on your device when you visit the crowdwin website. They allow the platform to recognize your device, remember your preferences, and collect analytical data about how you use the site.
You can control and manage cookies through your browser settings. Please note that disabling strictly necessary cookies may impair the functionality of the crowdwin platform, including your ability to log in and play games. For detailed guidance on managing cookies in your browser, refer to your browser's help documentation.
crowdwin implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
While crowdwin takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your crowdwin account credentials. Please notify us immediately if you suspect any unauthorized access to your account.
crowdwin retains your personal data for the following periods, after which data is securely deleted or irreversibly anonymized:
Where retention beyond these periods is required by a specific legal obligation, court order, or regulatory directive, crowdwin will retain the relevant data for the period required and will inform you where practicable.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by crowdwin. You may exercise any of these rights by contacting our Data Protection Officer using the details in Section 14.
Request a copy of the personal data crowdwin holds about you and information about how it is being used.
Request correction of any inaccurate or incomplete personal data crowdwin holds about you.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Object to the processing of your personal data for direct marketing purposes or where processing is based on crowdwin's legitimate interests.
Receive a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
Lodge a complaint with the National Privacy Commission (NPC) if you believe crowdwin has not handled your personal data in accordance with the Data Privacy Act of 2012.
crowdwin will respond to all data rights requests within thirty (30) days of receipt, as required by the Data Privacy Act of 2012. In complex cases, this period may be extended by a further thirty (30) days, with notice provided to you.
The crowdwin platform is strictly intended for persons aged 21 years and above. crowdwin does not knowingly collect personal data from individuals under the age of 21. If crowdwin becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be closed in accordance with our Terms and Conditions.
If you are a parent or guardian and believe that a minor has registered a crowdwin account or provided personal data to crowdwin, please contact us immediately at the details provided in Section 14 so that we can take prompt corrective action.
crowdwin uses your gaming data — including session duration, wager frequency, deposit patterns, and loss history — to support our responsible gaming program. This data analysis helps crowdwin identify players who may be exhibiting signs of problem gambling so that we can proactively offer support, apply protective limits, or initiate responsible gaming interventions.
Where you use crowdwin's self-exclusion tool, your data will be retained for the duration of the exclusion period and for the legally required period thereafter. Self-excluded players will not receive marketing communications from crowdwin for the duration of their exclusion.
🛑 Gambling is addictive. Know when to stop. crowdwin's use of your gaming data for responsible gaming purposes is in your best interest and is a condition of our PAGCOR operating authorization. This processing cannot be opted out of while you hold an active crowdwin account. For support, visit our Responsible Gaming page.
crowdwin reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page. Where changes are material, crowdwin will notify registered players by email or via a prominent notice on the platform prior to the changes taking effect.
Your continued use of the crowdwin platform following the effective date of any revised Privacy Policy constitutes your acknowledgment of the changes. We encourage you to review this Policy periodically to stay informed about how crowdwin protects your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or crowdwin's handling of your personal data, please contact our Data Protection Officer (DPO):
crowdwin Data Protection Officer
Email: [email protected]
General Support: [email protected]
Response Time: Within 30 days as required by RA 10173
You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. Information about the NPC complaints process is available through official Philippine government channels.
Your privacy is protected, your data is secure, and your rights are respected. Join thousands of Filipino players who trust crowdwin for a safe, fair, and exciting online gaming experience. Must be 21 or older to play.
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